Jeff Glenn
Engineering & Solutions Leader
- Email: jeff@jeffglenn.info
- Web: signaltrace.net
- GitHub: https://github.com/signaltrace-dev
- Phone: +1-706-614-3341
Overview
Engineering leader with over 20 years in software delivery across development, infrastructure, and DevOps, including 8 years leading teams of up to 35 frontend, backend, and DevOps engineers. Led an agency engineering department delivering Sitecore, Drupal, and cloud work on Azure and AWS, including a healthcare account that grew from a $200K annual agreement to a $1.2MM services retainer. Currently lead presales scoping, estimation, and technical governance, and the handoff from solution design to engineering delivery.
Experience
VP, Solutions at MERGE
Jan 2026 - Present
- Designed the handoff process between solution design and engineering delivery, giving Technical Managers and their teams a clear baseline of scope, assumptions, risks, and client expectations at kickoff
- Built an AI-assisted intake and estimation tool in React, using agents and Claude Code skills for research and analysis, that standardized engineering estimates across pursuits and cut turnaround from 10 days to 2 days
- Established technical governance standards for statements of work (security, data handling, compliance, architecture) so engineering teams start with requirements defined rather than discovering them mid-build
- Scoped and staffed 8 enterprise engagements across Sitecore, Drupal/Acquia, Adobe Experience Manager (AEM), and MarTech integration work, defining team composition, rough order of magnitude (ROM) estimates, and delivery approach for teams of 2-6 engineers
- Developed reusable reference architectures and delivery patterns for recurring work on CMS/DXP builds, platform migrations and MuleSoft/Salesforce Marketing Cloud (SFMC) integrations
- Lead presales scoping and solution design for new client engagements, covering the statement of work (SOW), ROM estimate and staffing plan
VP, Technology at MERGE
Apr 2022 - Jan 2026
- Led an engineering department, coordinating teams of 35 frontend, backend and DevOps engineers across multiple countries
- Managed 8 direct reports, all senior engineers or leads, some with their own direct reports, including hiring, performance reviews and career growth planning
- Led the technical team for a large healthcare client, growing the account from a $200K annual agreement to a $1.2MM services retainer over a 2-year period
- Established DevOps practice, driving architectural strategy for all cloud implementations across Azure, AWS and Rackspace Cloud
- Implemented Snyk dependency scanning and Snyk Code static analysis (SAST) in the SDLC, reducing dependency-related vulnerabilities by 40% over 4 months
- Served as Sitecore practice lead, defining agency standards and roadmap for Sitecore implementations
- Increased certified Sitecore developers by 75% through an internal training curriculum, including a custom course for the Sitecore XM Cloud Developer certification
- Drove the adoption of Sitecore JSS and XM Cloud, launching 4 major site builds on them over a 2-year period
Director, Technology at MERGE
Mar 2020 - Apr 2022
- Managed direct reports, including hiring, performance reviews and career growth planning
- Implemented an on-call rotation with OpsGenie and server monitoring to improve incident response and meet 99.9% uptime SLAs
- Modernized CI/CD processes using Azure DevOps, GitHub Actions, GitLab CI/CD pipelines and Octopus Deploy to increase frequency and predictability of deployments
- Led a standardization initiative to improve the coverage and quality of technical documentation across projects, reducing average developer onboarding hours by 75%
- Refined internal DevOps processes and developed tooling and project templates, some of which were used by clients' development teams
- Defined high-level technical architecture and systems design for web projects and custom web applications across multiple platforms and tech stacks
Solutions Architect at MERGE
Mar 2018 - Mar 2020
- Managed direct reports and guided the engineering team through mentoring and training activities
- Developed custom Docker images and CLI utilities to decrease Sitecore developer onboarding time from an average of 1 day to 1 hour
- Defined technical strategy for Sitecore web projects with internal and client teams
- Integrated 3rd-party APIs and custom client applications and databases into web projects, building backend middleware, custom APIs and connectors with client IT and engineering teams
- Architected and implemented multi-tier cloud solutions in AWS and Azure
Senior Web Developer at MERGE
Feb 2017 - Mar 2018
- Mentored junior engineers and assisted with their development work
- Built proofs of concept for new tools and platforms to inform agency technology adoption
- Developed custom web solutions across platforms including Sitecore, Sitefinity, Drupal and WordPress
- Architected solutions using standard Sitecore APIs and interfaces to integrate with multiple external systems
- Implemented custom search solutions using Solr and Azure Search, including custom indexing strategies and faceted search
Web Developer at MERGE
May 2014 - Feb 2017
- Standardized core CMS functionality for easier reuse across projects, reducing new project setup time by 50%
- Developed websites, custom web applications and mobile applications for clients using C# / .NET and JavaScript
Application Programmer at University of Georgia
Feb 2006 - May 2014
- Reduced project setup time by building reusable developer tools and project templates
- Developed custom web applications using C# / .NET WebForms and MVC, PHP, and JavaScript
- Managed VMware ESXi cluster and 20+ production application servers running Windows and Linux hosting environments
- Administered MySQL, MS SQL, PostgreSQL and Oracle databases, including periodic performance tuning
Skills
Professional
- Engineering Management
- Technical Leadership
- Mentorship
- Technical Architecture
- Solution Design
- Presales
- Estimation
- Technical Governance
Languages
- C#
- SQL
- JavaScript
- TypeScript
- PHP
- Java
- Ruby
General Tech
- DevOps Processes
- CI/CD
- Incident Response
- Automation
- Docker
- Kubernetes
- GitHub Actions
- Azure DevOps
- Octopus Deploy
- TeamCity
- Web Application Security
- Web Accessibility
- Virtualization
- Snyk
- OpsGenie
- GitLab CI/CD
- AI Agents
- Claude Code
Frameworks
- .NET
- Next.js
- React
- Vue
Platforms
- Azure
- AWS
- Google Cloud Platform
- Sitecore
- Drupal
- WordPress
- Sitefinity
Certifications
- Sitecore XP 10 Developer
- Sitecore CDP
- Sitecore Personalize
- Sitecore XM Cloud Developer